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How 8180h5 Handles Your Personal Information

This page explains what data we collect when you use your account, how we store it, and what rights you have over it. Access to our platform depends on local law and is available only where permitted in your region.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and correct dataCookie and session controlsContact us to request changes
8180h5 How 8180h5 Handles Your Personal Information
DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or remove your stored data, our support team handles those requests directly. You can reach us through live chat on the site or by email. We aim to respond within one business day. For account-linked wallet queries — for example, if you need to update your registered OVO or GoPay number — our team can walk you through the account verification steps before any change is applied.

Live Chat Start a live chat session from your account dashboard. Our support team can verify your identity and process data access requests during operating hours.
Email Support Send your data request by email with your registered account name and contact number. We respond to privacy-related queries within one business day.
Account Settings Some data corrections — such as updating your mobile number or linked wallet details — can be started directly inside your account settings after identity verification.
HOW WE PROTECT DATA

Security, Cookies, Retention and Your Controls

We apply SSL encryption across every page of the site, including your account login, deposit flow, and withdrawal request screens. Cookies are used to keep your session active and to remember your preferred payment method — so if you last used GoPay, the checkout defaults back to it. You can clear cookies from your browser at any time, though this will reset those preferences. Data we hold about you is kept only as long as your account is active or as required by applicable law.

SSL Encryption

Every connection between your device and our servers is encrypted. This covers your login, wallet selection screen, and any account update you submit.

Cookie Controls

We use session cookies and preference cookies. You can manage or delete these through your browser settings. Clearing them will reset saved wallet preferences like OVO or DANA defaults.

Data Retention

Account and transaction data is held for the period required under applicable local law. Once your account is closed, we remove personal data that is no longer needed for legal or dispute purposes.

Correction Requests

You have the right to ask us to correct any personal data we hold. Contact support with your account details and we'll verify your identity before making changes.

Common Questions About Your Data and This Policy

Below are the questions we hear most from account holders about how their data is handled, what we store, and how to make requests. If your question isn't here, reach out through live chat or email and we'll get back to you.

We store your registered name, contact number, email address, and the wallet number you link — such as your DANA or OVO account. We also keep session and device logs for security purposes.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions. We do not sell your information. Any partner handling your data signs a data-handling agreement with us.

Contact our support team via live chat or email with your registered account name. We verify your identity first, then provide a summary of the data we hold within one business day.

Yes. Submit a deletion request through support. We remove personal data that is no longer required, keeping only what local law or dispute resolution processes require us to retain.

Cookies keep your session active and save preferences like your last-used wallet. You can clear or block cookies in your browser settings, though saved choices — such as your default GoPay selection — will reset.

Transaction records — including DANA deposits and GoPay withdrawal references — are kept for the period required by applicable local law and for as long as needed to resolve any payment disputes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.