Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and 8180h5 when you open an account, deposit through DANA, OVO, or GoPay, and use any part of the platform. Access is available only where local law permits, so read this before you start.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessSubject to periodic updatesContact us for any queries
8180h5 Terms and Conditions That Govern Your Account
HOW WE OPERATE

Account Security and Data Handling Under These Terms

These terms interact with how we store your data, secure your account, and handle requests to change or close your account. Here is what that looks like in practice across four key areas.

Account Data Retention

We keep your registration data and transaction records for as long as required by applicable rules. You can request a summary of your account data by contacting support through live chat.

Account Security Steps

Login requires OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately so we can freeze the account and review activity.

Wallet Verification

Withdrawals to DANA, OVO, or GoPay are verified against your registered account name. Mismatched wallet names delay processing — keep your wallet name consistent with your account registration.

Requesting Account Changes

To update your registered details or close your account, submit a request through live chat or email. Changes that affect withdrawal routing require additional identity verification before they take effect.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to flag a concern about your account status, our support team handles terms-related queries directly. You can reach us through the channels below. For wallet-specific disputes — for example, a DANA transfer that cleared on your end but did not reflect in your account balance — include your transaction reference when you write in so we can trace it faster.

Team online

Live Chat

Available through your account dashboard. Fastest path for urgent terms queries or account-access issues that need a same-session resolution.

Email Support

Send detailed terms or wallet-dispute questions to our support address listed in your account settings. Include your account ID and transaction reference.

Help Centre

Our help centre carries the current version of these terms plus plain-language explanations of each major clause. Check there first for common questions.

Your Questions on These Terms, Answered

Below are the questions we hear most often about account rules, access eligibility, and what these terms mean for your day-to-day use of the platform.

Access depends on local law. If local regulation in your area does not permit online gaming, these terms do not override that restriction and you should not use the platform.

Depending on the breach, we may suspend or permanently close your account. Any balance subject to an active verification hold may be reviewed before release. We will notify you through your registered contact.

We post a notice in your account dashboard when terms change. Continuing to log in and deposit after that notice counts as acceptance of the updated version.

Withdrawals go through a name-matching check between your wallet and your registered account. A mismatch, or a flagged transaction, triggers a manual review. Contact support with your transaction reference to get an update.

No. These terms require sole personal use. Allowing another person to operate your account — including depositing via their DANA or OVO wallet — is a breach and may result in suspension.

Send a request through live chat or email support with your account ID. Data requests and closure requests both require identity verification before we action them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.